FAQ

Frequently Asked Questions

Welcome to the official CATERSIDE® FAQ.

Here you will find answers to the most frequently asked questions about our glasses, orders, delivery, returns, payments, and customer service.

🕶️ OUR GLASSES

Do CATERSIDE® glasses offer UV protection?

Yes. CATERSIDE® models marked UV400 offer protection against UVA and UVB ultraviolet rays.

To find out the precise characteristics of a model, we recommend consulting its product page.

Are CATERSIDE® glasses unisex?

Yes. The majority of our models are designed to be worn by both women and men.

We recommend checking the dimensions indicated on each product page to choose the frame suitable for your face.

Are the glasses suitable for driving?

Some models may be particularly suitable for outdoor use or during car journeys.

However, lens characteristics may vary by model. Always consult the product page before purchasing.

Do the glasses come with a case and a cloth?

Included accessories may vary by model.

When included, they are indicated on the product page or in the item description.

How to choose the right pair of glasses?

We advise you to consider:

the shape of your face;
the dimensions of the frame;
the desired style;
the color of the lenses;
the technical characteristics of the model.

You can also check out our different collections SUN EDITION, CLEAR EDITION and TECH EDITION.

📦 ORDERS

How to place an order?

To order:

Select your model.
Choose the available options.
Click on Add to cart.
Check your cart.
Enter your delivery information.
Choose your payment method.
Confirm your order.

A confirmation will be sent to you by email after your purchase.

Can I modify my order?

If it has not yet been prepared or shipped, we will do our best to make the requested modification.

Once the order has been processed or handed over to the carrier, it may no longer be possible to modify it.

Can I cancel my order?

Yes, a cancellation can be requested as long as the order has not been processed or shipped.

Once the order has been shipped, it usually cannot be canceled. However, you can use the applicable return procedure.

🚚 DELIVERY

Do you deliver internationally?

Yes. CATERSIDE® offers international delivery to most countries available during checkout.

If your country is not available at the time of order, contact our customer service.

What are the delivery times?

Delivery times may vary depending on the destination.

As an indication:

🇫🇷 France: 2 to 5 working days
🇪🇺 Europe: 3 to 7 working days
🌎 International: 5 to 12 working days

These times are indicative and may vary depending on the carrier, customs, and peak periods.

How long does it take to prepare my order?

Orders are generally prepared and shipped within 24 to 48 working hours after payment validation.

How to track my order?

After your order has been shipped, you will receive an email containing tracking information when a tracking number is available.

You can use this number to track the delivery of your package.

My tracking is not working, what should I do?

It may be necessary to wait for the carrier to register the package in its system.

If your tracking remains unchanged for an unusually long period, contact our customer service with:

your order number;
your name;
the email address used when ordering.

Can customs fees be applied?

Yes.

For certain orders shipped outside the European Union, customs duties, import taxes, or local fees may be applied by the authorities of the destination country.

These potential fees are the responsibility of the customer.

🔄 RETURNS & REFUNDS

How long do I have to return my order?

You have a period of 14 days from the receipt of your order to request a return.

What are the conditions for making a return?

To be accepted, the item must be:

new;
unworn;
in perfect condition;
in its original packaging;
accompanied by its accessories.

Products showing signs of use, damage, or returned incomplete may not be eligible for a refund.

Who pays for return shipping?

Return shipping costs are normally the responsibility of the customer.

However, they may be covered when the product is:

defective;
non-compliant;
or when an error was made by CATERSIDE®.

How to make a return?

Contact our customer service before returning your item.

After validation of your request, instructions and the return address will be provided to you.

Email:
support@catersideeyewear.com

When will I receive my refund?

After receipt and inspection of the returned product, the refund is made to the payment method used when ordering if the request is accepted.

💳 PAYMENT

What payment methods do you accept?

Available payment methods are displayed directly at checkout.

Payments are processed via the payment solutions available on our Shopify store.

Is payment secure?

Yes. Payments are processed via secure payment systems.

CATERSIDE® will never ask for your password or full bank details via email.

🧑💻 CUSTOMER SERVICE

How to contact CATERSIDE®?

Our team is available to answer your questions regarding:

orders;
delivery;
returns;
products;
refunds.

📩 support@catersideeyewear.com

We recommend indicating your order number when your request concerns a purchase.

What if I received a defective or incorrect product?

your order number;
a description of the problem;
photos of the received product;
if necessary, photos of the packaging.

Our team will review your request and advise you on the procedure to follow.

📱 CATERSIDE® TECH EDITION

What is the TECH EDITION?

The CATERSIDE® TECH EDITION brings together our models integrating specific technological features.

Characteristics vary by model.

We invite you to consult the corresponding product page to know precisely the available features.

Are connected glasses compatible with iOS and Android?

Compatibility depends on the model.

For connected models, information regarding compatibility, connection, and features is indicated on their product page.

How does CATERSIDE® Nova™ work?

Available features depend on the model version.

Consult the Nova™ product page for technical specifications, features, and included accessories.

🌍 CATERSIDE® INTERNATIONAL

In which countries can I order?

CATERSIDE® accepts orders from many countries and offers multiple currencies directly on its store. The site notably displays options for France, Europe, the United States, Canada, the United Kingdom, Australia, and many other markets.

Are prices displayed in my currency?

When available, the site may display prices in the currency corresponding to your selected country.

You can change your country and currency directly on the site.

🏢 ABOUT CATERSIDE®

Who is CATERSIDE®?

CATERSIDE® is a brand dedicated to eyewear and eyewear accessories, with an international vision and a contemporary universe.

Our goal is to offer models that combine design, character, and identity.

SEE THE WORLD DIFFERENTLY.

Where is CATERSIDE® based?

CATERSIDE® is a brand operating from France.

Head office:

📍 France

📩 support@catersideeyewear.com

🌐 catersideeyewear.com

⚠️ Important: do not put a fictitious address here. You must use the actual legal address of your company, especially if this FAQ is to serve as an official page.