At Caterside Eyewear, your satisfaction is our priority.
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
Items returned incomplete, damaged or showing signs of use cannot be refunded.
Return shipping costs are paid by the customer, except in the case of:
To request a return or cancellation, you can:
The return address will be sent to you once your return request has been approved.
An order can only be cancelled as long as it has not yet been processed or shipped.
Once the order has been processed or handed over to the carrier, cancellation is no longer possible.
Once we have received and inspected the returned item, we will let you know whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within a maximum of 14 days.
Original shipping costs are non-refundable, except in the case of an error on our part or a defective product.
The following items cannot be returned or refunded:
This policy applies to all purchases made on Caterside Eyewear and complies with the consumer protection rules of the European Union.
